PT Angkasa Pura (Airport services)

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Ngurah Rai International Airport cooperates with Airlines and other aviation service companies.

As an international airport, Ngurah Rai serves domestic and international flights of over 25 airliners opening their routes to Bali. Year 2007 recorded 19,099 international and 43.475 domestic flights.

  • Airlines
    Bali with its natural and cultural opulence has successfully attracted tourists the world over and in making The Last Paradise a main destination choice. In cooperation with airliners, Ngurah Rai Airport facilitates tourists’ journeys as the gateway to Bali’s beautiful scenes.
  • Other Partners
    Ngurah Rai Airport is outfitted with supporting facilities that creates ease in flight operations. Among them are fueling depots, ground handling, catering, and customs and immigrations services.


At this moment the Ngurah Rai Airport serves up to 200 aircraft in a day, especially during peak seasons. This feat is also enhanced by the price wars (low cost carriers) offered by airliners.

List of Airliners and Domestic & International Destinations

Domestic Flights

  • Batavia Air
    Destination : – Cengkareng
  • Garuda Indonesia
    Destination : – Yogyakarta
  • Surabaya
  • Makassar
  • Balikpapan
  • Jayapura
  • Indonesia Air Transport
    Destination : – Mataram
  • Labuan Bajo
  • Lion Air
    Destination : – Cengkareng
  • Makassar
  • Yogyakarta
  • Merpati Nusantara
    Destination : – Ende
  • Cengkareng
  • Kupang
  • Surabaya
  • Bandung (via Surabaya)
  • Bima
  • Labuan Bajo
  • Maumere
  • Mataram
  • Indonesia Air Asia
    Destination : – Cengkareng
  • Mandala Air
    Destination : – Cengkareng
  • Yogyakarta
  • Surabaya
  • Sriwijaya Air
    Destination : – Cengkareng
  • Wings Air
    Destination : – Yogyakarta
  • Surabaya
  • Jakarta
  • Trigana Air
    Destination :
    – Mataram
    – Tambolaka
  • Travira Air
    Destination : – Labuan Bajo
  • Mataram
  • Benete (Sumbawa Selatan)
  • Trans Nusa
    Destination : – Pulau Moyo
  • Biak
  • Halim Perdana Kusuma

International Flights

  • Air Asia
    Destination : – Kuala Lumpur
  • Royal Brunei
    Destination : – Bandar Sri Begawan
  • Eva Airways
    Destination : – Taipei
  • China Airways
    Destination : – Taipei
  • China Southern
    Destination : – Pudong
  • Continental Air
    Destination : – Guam
  • Cathay Pacific
    Destination : – Hongkong
  • Far Eastern
    Destination : – Kaohsiung
  • Garuda Indonesia
    Destination : – Darwin
  • Japan Air
    Destination : – Kansai
  • Jet Star Airways
    Destination : – Sydney
  • Korea Air
    Destination : – Incheon
  • Malaysia Air
    Destination : – Kuala Lumpur
  • Merpati
    Destination : – Dili
  • Qantas Airways
    Destination : – Perth
  • Qatar Airlines
    Destination : – Dhoha ( via Kuala Lumpur)
  • Singapore Air
    Destination : – Singapore
  • Thai Air
    Destination : – Bangkok
  • Air North
    Destination : – Darwin
  • Valuair
    Destination : – Singapore
  • Skywest Air
    Destination : – Port Hedland
  • Trans Aero
    Destination : – Domodedovo


Other Partners


The Aircraft Fueling Depot or the Depot Pengisian Pesawat Udara (DPPU) is operated by PT (Persero) Pertamina.

6 concealed tanks are available with a total capacity of around 20,000,000 liters.


List of companies that operate in ground handling services at the Ngurah Rai Airport.

  • Aerowisata Catering Services (ACS)
  • Jasa Angkasa Semesta
  • Gapura Angkasa
  • JAS Aero Engineering
  • Jasa Angkasa Boga
  • Pratitha Titian Nusantara


Sari Rahayu Biomantara (unscheduled flight)



In-flight Catering is operated by 2 national companies

  • PT. Angkasa Citra Sarana occupying an area of 5,720 sqm located east of the terminal.
  • PT. Jasapura Angkasa Boga, occupying an area of 3,040 sqm also located east of the Ngurah Rai Airport terminal.


  • The Cargo Apron is shared with the aircraft apron of 269,367 sqm.
  • The International Cargo occupies approx. 2,785 sqm
  • Domestic Cargo occupying approx. 952 sqm
  • Cold Storage with a total capacity of 315 cubic meters



For personal transportation, car rental counters are available providing various cars (sedans, MPVs, Jeeps, etc). Also available are tour & travel agent counters, money changers and hotel reservation counters spread throughout international arrival terminal.

  • CIQ
  • Customs
    Divided into two: Services and Regional offices, both located east of the terminal area.
  • Immigration
    Still in the office area, east of the terminal, providing ease of operations and occupying 2,681 sqm.
  • Quarantine
    The quarantines office is provided for flora and fauna. Separated with the fishes and plants quarantines which are located within the terminal, the animal quarantines is located in the GOI building, north of the international terminal.


PT (Persero) Angkasa Pura I is a state-owned company which operates in airport services. PT (Persero) Angkasa Pura I manages 13 Airports throughout central and eastern Indonesia, with Ngurah Rai Airport being the largest managed by the company.

In line with the increase in air transportation clientele, PT (Persero) Angkasa Pura I provides airport and air navigation services. As the only airport on the island of Bali, Ngurah Rai functions as the main gateway into the central and eastern areas of Indonesia.

Occupying over 295.6 Hectares, Ngurah Rai Airport provides facilities that support aviation activities and serves aircraft passenger needs.

At this moment Ngurah Rai Airport is capable of serving approx. 10 million passengers per year with an average turnover of 5,000 aircraft monthly.

Company Profile

Carry out the operations (management, development, and handling) of the airport and its surroundings well and innovatively, to achieve optimum benefits and results that can be used for the company’s expansion and in the end contribute towards state revenue and national development .

Company Vision

To become a reliable airport services company in the Asia Pacific region.

Company Mission

  • Provide airport services of PRIME QUALITY in the efforts to support the increase of tourist arrivals in Bali
  • Promote Bali proactively with work partners, business partners, and the government.
  • Efficiently and effectively use resources based on management principles and develop service facility abilities to increase revenues.


Airport Operations

Ngurah Rai Airport, located in between the Badung Strait in the east and the Indonesian Sea in the west is located around 13 km from Denpasar, and is the only airport in Bali.

The Airport operates 24 hours a day in serving domestic and international flight routes of 25 international airliners.


  1. Public Service Award from the Department of Transportation September 6, 2005.
  2. Best State-Owned Enterprise (BUMN) 2005 in the Infrastructure, Construction, Transportation and Industrial Complex category by Investor (Investment and Finance Media).
  3. Best International Airport in Indonesia in aspects of Safety & Security year 2007 by the Transportation Department of the Republic of Indonesia.
  4. First Rank in Clean Public Toilet Provision and Management year 2007 by the Cultural and Tourism Ministry as the Cleanest International Airport.
  5. Assessment of the Public Service Unit in the work environment of the Department of Transportation year 2007.
  6. Best Regional Taxpayer of the Badung Regency year 2007
  7. Zero Accident Award in conducting the Work Health and Hazard Prevention Program year 2008 by the Department of Workforce & Transmigration.


History of Ngurah Rai Airport

Ngurah Rai Airport was built in 1931 with a grass strip in the middle of a gravesite in the village of Tuban. Then in the years 1941 – 1947 repairs and extension was carried out resulting in a strip of 45 x 1,600 meters and was given the name PELABUHAN UDARA TUBAN or Tuban Airport due to its location in the village of Tuban.

In 1949 began the construction of the terminal building and other aviation facilities. Meanwhile international flight services began in 1959 and approval from ICAO (International Civil Aviation Organization) was received in 1963.

Since 1965 until 1969 began construction of the International Terminal building and expansion of the landing strip into 45 x 2,700 meters by way of land filling into the sea as far as 1,000 meters.

The completion of this task was marked by an inaugural ceremony on Agustus 1, 1969 by then President Soeharto and at the same time changing its name to PELABUHAN UDARA INTERNATIONALNGURAH RAI  BALI or Ngurah Rai International Airport.

To anticipate the rise of passengers and cargo then in 1975 until 1978 saw another construction of a new International Terminal. The old International Terminal was cnaged into the Domestic Terminal and the old Domestic Terminal was used as the Cargo and Catering Building.

On Oktober 1, 1980 based on the Government Decree No.26 year 1980, the management of Ngurah Rai International Airport was passed over from the Directorate General of Air Transportations to PERUM ANGKASA PURA.

Since then the Aviation facilities (Apron, terminal building, and others) were gradually developed by PERUM ANGKASA PURA, which in 1986 based on the Government decree No. 25 year 1986 changed name to become PERUM ANGKASA PURA I. Meanwhile the Indonesian term Pelabuhan Udara was changed into BANDAR UDARA based on the Transportations Ministerial Decision No.213/HK.207/Phb-85 on September 1, 1985.

The island of Bali with its immense tourist attractions once again called upon the expansion of the Airport facilities. Ngurah Rai International Airport Expansion Project Phase I was carried out since October 1, 1989 until August 31, 1992 that covered landing strip extension to 3,000 meters, taxiway relocations, apron expansion, passenger and cargo building expansions and air navigational and aircraft fuel sharing facilities. With the issuing of the Governmental Decree No.5 year 1992 then Perum Angkasa Pura I shifted form into a PT. (Persero) ANGKASA PURA I. Company activities include aviation facilities provisions and airport services. Project Phase II was carried out February 10, 1998 and was planned for total completion June 2000.

Airport Facilities


Landing Strip

With a size of 45 x 3,000 meters constructed of solidified concrete and asphalt, PCN 83/F/C/X/T, accommodating up to aircraft of class B 747-400 for flight durations equal to Denpasar – Tokyo without payload limits.

Air Facilities

  • Aerodrome Reference Code : 4E
  • Runway Operation Category : Cat-I
  • Dimension of Runway : (3.000 x 45) M
  • Runway Strip : ( 3.120 x 300) M
  • Taxiway : Perpendicular : 5
    Dimension : 3 x (148,5 x 23) M
    (600 x 23) M
    (600 x 23) M
    Rapid Exit : 2
    Dimension : 2 x (237,62 x 23) M
  • Apron F1 : 9
    ( F1 = B-747, A-300, A-330, A-340, B-777)
    F2 : 4
    ( F2 = DC-10, A-310, A-320, A-319, MD-11, B-767)
    F3 : 25
    ( F3 = B-737, DC-9, Fokker-100, MD-82, MD-90)
    F4 : –
    ( F4 = Fokker-50, Fokker-28, Fokker 27, Cassa-212, ATR-42, ATR-72)
    apron space : 269.367 SQM
  • Apron cargo : Combination with passenger aircraft
  • Fire Fighting Category : Cat – IX
  • Helipad : 675 SQM
  • GSE area : 24.490 SQM

Land Facilities

  • Intl Passenger Terminal : 63.246 SQM
  • Doms Passenger Terminal : 11.884,39 SQM
  • VIP – I : 633 SQM
  • VIP – II : 480 SQM
  • Cargo International Area : 3.708 SQM
  • Cargo Domestic Area : 2.574 SQM
  • In-flight Catering : 5.720 SQM
  • (PT. Angkasa Citra Sarana / ACS)
  • In-flight catering II : 3.040 SQM
    (PT. Jasapura Angkasa Boga)
  • Aircraft Refueling Capacity :
    (PT. Pertamina (Persero))
    3 concealed tanks : 6.481.000 liter
    3 concealed tanks : 13.528.000 liter
  • Search & Rescue facilities (SAR): available
  • Trolley : available

Strip – Taxi

Some Strip – taxi  out and strip – taxi – row constructed of concrete and asphalt increases the landing strip’s capacity.

Aircraft parking lot

Aircraft parking lot’s capacity is 7 positions of aircraft class B 747-400.6, DC 10, and 25 positions for class B 737 aircraft, (simultaneously).


Three helipads are available.

Aircraft Refueling Depot (DPPU).

Aircraft Refueling Depot has a capacity of 6,540 kiloliters operated by Pertamina for the refueling services, by means of hydrants and mobile tanks, for both avtur and avigas fuel types.

Emergency Units

First Aid and Emergency Units (PKP&PK) are available with fully equipped according to category 9 of ICAO standards.

Catering Services

Available with a capacity of 10,000 meals a day, managed by Aerowisata Catering Service.


Domestic Terminal

The Domestic Terminal serves 1,372,320 passengers a year and has 28 check-in counters complete with electronic scales and a luggage conveyor .

For waiting passengers a boarding room is available with a capacity of up to 2,118 people.

Newly arrived passengers may claim their luggage in the Domestic Luggage Claim room that has two L type luggage conveyor units.

International Terminal

The International Terminal boasts a Balinese architectural nuance, comprised of a Departure and Arrival Terminal divided by a Festival Plaza. Its capacity is up to 4,938,840 passengers a year.

The check in room where passengers report their departures has 62 check-in counters that are equipped with electronic scales and luggage conveyors . Passengers awaiting departures make use of a waiting room and 10 Boarding gates, each equipped with aviobridges and automatic aircraft parking systems. The Boarding rooms total capacity is 3,175 passengers.

The baggage claiming room is equipped with 146 conveyors and 62 scale units.


Main Class Waiting Room

A special waiting room is available for main class passengers both at the Domestic and International Terminals with a capacity of 1,573 passengers.

Shops and Restaurant

A restaurant and snack bar are available for passengers and their accompaniers through various menus.

Before entering the Boarding room passengers can shop at the Departure/Transit area where there are a number of duty free shops and some are located outside the terminal, souvenir shops, bookshops, batik shops and others.

Banks and Moneychangers

Several state-owned and private banks and moneychangers are available.


Telephone facilities are available in the form of coin, chip , and duty free and collect call telephones .

Taxi and Rentals

Passengers who wish to use taxi services or rent a car may order them at the counter at the arrival Terminal.

Hotels and Tourism Information

For the passenger’s convenience there are hotel reservation counters and Bali tourism information centers.

Festival Plaza

Dances and welcoming ceremonies for special arrivals are held at the Festival Plaza located between the International Departure and Arrival Terminals.

Cargo Building

Cargoes are served at the separately located International Cargo Building.

Parking Lot

With a capacity of 89 buses, 153 taxis, 961 personal vehicles and 711 two-wheelers.



Air Traffic Control

Area Control Centre (ACC) Bali is divided into 3 sectors

  • Bali West Control , covers position 1140 E – Semarang at altitude 18.000 feet – 46.000 feet fully controlled by radar and non radar, communications radio frequency 123,9 MHZ, with transmitter located in Surabaya.
  • Bali Centre Control , position1140 E altitude 18.000 feet – 46.000 feet . Frequency 120.7 MHZ.
  • Bali East Control , position 1140 E – Indonesia and Australia border at altitude 18.000 feet – 46.000 feet controlled by radar and non radar ( procedure ) frequency 128.3 MHZ, with its transmitter located in Kintamani and Waingapu.

Approach Control Office (APP)

Conducts area control at radius 10 – 60 NM with altitude 2,500 to 19,000 feet. Air traffic control by means of full object radar detection.

Aerodrome Control Tower (ADC) Comprises a control radius of 0 – 5 NM (DVOR – BALI as point 0) at altitude of 0 – 2.500 feet. Air control is carried out by means of visual object sightings.

Communications Facilities

There are 3 aviation communication facilities at the airport:

  • Aeronautical Fixed Services (AFS)
  • Aeronautical Mobile Services (AMS)
  • Automatic Terminal Information Services (ATIS )


In general the navigational tools at the airport include:

  • N D B
  • ILS comprising of:
    , Glide Path and Marker Beacon .
  • DME terminal
  • RADAR comprising of:

Primary Surveillance Radar and Secondary Surveillance Radar .

  • Lighting System
  • Landing strip lighting, taxiway lamps and Precision Approach Path Indicator (PAPI). Approach lamp and SFL.
  • Rotating Beacon .
  • Threshold lamps , Runway End Identification Light (REIL).



The main power plant is from the PLN at 10,380 KVA reserve power sources are 15 automatic diesel generator units.


Drill wells with mediate depths and total capacity of 200 cubic meters/hour.


There are 750 telephone lines available for internal communications from within and outside the Airport.


Rooms in the terminal that need high levels of communication for operations/service are equipped with 78 channels.

Sewage Management

Sewage from the terminals and other places are drained to the water treatment facility to be treated before being applicable for open drainage.

Waste Incinerator

With a total capacity of 2 cubic meters/hour this facility is used for incinerating trash from the terminals and aircraft at high temperature levels minimizing pollution.

Audio Visual Equipment

Arrival and Departure information are displayed on television screens and Flap Boards and LED displays . These are placed at public hall locations and inside the departure and arrival terminals. A PAS ( Public Address System ) is also used.


In line with the company’s visions, the demand of progress in the aviation world, and the spirit of privatization in the field of aviation in general and specifically in the airport management, therefore to anticipate this challenge PT (Persero) Angkasa Pura I Ngurah Rai Airport branch plans for expansion of its grounds and facilities in the Airport’s vicinity.

At this moment there are 4 property development plans:

  • Golf Course
    Location at the south of the runway covering 485,800 sqm
  • Trade Centre
    Location on Sunset Road covering 29,200 sqm
  • Hotel & Commercial Area
    Using the grounds of ex Eastern Staff Housing Complex with a total area of 23,000 sqm
  • Transshipment Cargo
    Location at the north of the Apron covering up to 4,566 sqm


Ngurah Rai Airport also has expandable land elsewhere:

  • The grounds of ex Eastern Staff Housing Complex: 15,000 sqm : For Rent
  • North of Runway : 42,500 sqm : For Rent
  • East of the Pool : 7,611 sqm : For Rent
  • South of the Customs office : 12,679 sqm : For Rent


In line with PT (Persero) Angkasa Pura I plans towards creating an Airport City, Ngurah Rai in cooperation with local businessmen provide a one-stop shopping feature.

For those departing, arrived or accompanying may visit Souvenir Shop, Art Shop, Book Store, Batik & Garment, Perfume, Boutique, Restaurant & Café, Massage & Spa counters all can be seen along the terminals of the Ngurah Rai Airport.

There are also 3 Duty Free Shops located within the International Departure Terminal.

  • Snack bar & Cafe Shop
    Domestic Terminal
    Departure : 14 buah
    International Terminal
    Departure : 17 buah
    Arrival : 10 buah
  • Book Store
    Domestic Terminal
    Departure : 2 buah
    International Terminal
    Departure : 3 buah
  • Souvenir , Gift & Art Shop
    Domestic Terminal
    Departure : 10 buah
    International Terminal
    Departure : 43 buah
  • Batik & Garment
    Domestic Terminal
    Departure : 3 buah
    International Terminal
    Departure : 10 buah
  • Restaurant & Cafe
    Domestic Terminal
    Departure : 3 buah
    International Terminal
    Departure : 15 buah
    Arrival : 6 buah
  • Jewelry & Watches
    Domestic Terminal
    Departure : 2 buah
    International Terminal
    Departure : 6 buah


Air Cargo Traffic Statistic

In the year 2007 the total of cargo loads entering and exiting Ngurah Rai were 61,088,409 Kg. However in the years ahead it is expected that the number of cargo deliveries through Ngurah Rai can increase.

  • International cargo arrival table
  • International cargo departure table
  • Domestic cargo arrival table
  • Domestic cargo departure table

Warehouse and Office

Within the Ngurah Rai Ariport area, are office and warehouse facilities for warehousing operators covering 5,772 sqm divided into 2 namely Domestic and International Cargo.

At this moment recorded are 16 forwarders and cargo agents that have opened their offices and businesses at Ngurah Rai Airport. We are still providing office spaces to be rented. For inquiries, please contact:

•  Commercial and Business Development Division (DIVISI KOMERSIAL & PENGEMBANGAN USAHA)

Airport of Bali


Tel : +62 0361 751011

Fax : +62 0361 751032







  • Nazarenko Yuriy

    We are planning to organize a flight Russian aircraft Tu-154M (MTOW 104

    tones), Tu-204 (MTOW – 104 tones), IL-62 (MTOW 167 tones) on 13 of Mars and 18 Mars for

    156 – 181 passengers (pax).Route Moscow – Denpasar (DPS) – Moscow

    I would be grateful if you could give the airport taxes, including

    – landing

    – terminal charge

    – ground handling

    – GPU

    – cleaning

    – Pax. fees

    – Parking (arrival 10.00 local time 13/03/13 , departure 23.00 local

    time 18.03.13)

    – Fueling – 20 tones

    – Catering – 13 crew, 156-181 passenger

    – Transfer airport/hotel ****/airport 3 single and 5 double and


    I’m also interested in e-mails of appropriate services at your airport.

    Thank you in advance.

    I’m looking forward to hearing from you.

    Aviagarant LTD



    Nazarenko Yuriy

    7 909 647 81 66



    • Bali Tourism Board

      You’d better contact airport directly.

      • GS

        Dear Bali Tourism Board:

        You reply is very pathetic, and I expect it is more professional and welcoming. Perhaps you can offer an email address, or a dedicated person to handle the inquiry.

        Well, we are all in a looooong learning process, here.

  • Angel Cho

    To Bali Tourism Board

    Dear Sir,

    May i have the Bali Airport Immigration Department communication method?

    Actually, i would like to know if the child can pass immigration as they are below 18 years old (with HKSAR passport)

    Can they travel alone without parents/guardian?

    Can they go through Bali Immigration Department without parents/guardian?

    As i cannot search/ask the information from Consulate General of Indonesia (HK) and even Cathay Pacific Airlines.

    Thanks a lot!

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